Order

Business requiring a formal quote for products or services may contact our Sales Department for immediate assistance at (888) 844-0774 or [email protected]

Please review or Product Support section for assistance with a product.

If you have products in need of warranty service, please complete the RMA Request Form.

If you have products in need of repair, please complete our Repair Service Form.

If you need further assistance please contact our Customer Support Department at (888) 844-0774 or [email protected]

For assistance placing an order please contact our Sales Department for immediate assistance at (888) 844-0774 or [email protected]

Payment

Global Consumer Direct accepts the following methods of payment:

Visa®
Master Card®
American Express®
Discover® Card

We are happy to assist corporate customers by sending formal quotes, invoices, or any other necessary documents immediately upon request. We are also able to accept payment via bank transfer, check, or money order. Please contact our sales department at (407) 388-0775 ext. 15 or Email Sales for immediate assistance.

Shipping & Delivery

Domestic shipping options include USPS First Class, USPS Priority, UPS Ground, and UPS Next Day Air. Shipping options, costs, and estimated delivery times are available during the checkout process prior to completion of payment.

International shipping options include USPS First Class, USPS Priority, and USPS Priority Express. Shipping options, costs, and estimated delivery times are available during the checkout process prior to completion of payment. In some cases we may upgrade shipping to DHL Global as a courtesy depending on cost and availability.

In the case of defective merchandise or incorrect order Global Consumer Direct will be responsible for return shipping charges. In most cases a prepaid return shipping label will be provided.

An automated email with detailed tracking information is sent via email at the time the order ships. If you did not receive this email or are having difficulty tracking your order please contact our Customer Support Department at (888) 844-0774 or [email protected].

If the estimated delivery time has passed and you have not received your order, please contact our Customer Support Department at (888) 844-0774 or [email protected]

Please note, as we are not an EU based organization we are unable to include VAT in our pricing. All foreign orders are subject to customs fees and duties, which vary from country to country. Occasionally, overseas customs processing may also result in minor delays in delivery time.